The Information Technology and Communication Office is working to address complications with the University's Central Mail Service, which began Monday evening and continued yesterday.
Some students tried to log into their WebMail accounts and were told their passwords were incorrect, even though the passwords were correct. Students also reported losing all messages from their inboxes, according to Information Technology and Communication help desk employee Alexa Miller.
Miller noted that no messages were actually deleted from WebMail accounts; instead, they simply were not being displayed in some inboxes.
Miller said the problem stemmed from a CMS overload that is "just clogging up the server."
Difficulties with Internet Message Access Protocol, a method of communication that directly syncs CMS to electronic-mail clients such as Thunderbird and Mulberry, are another cause of the problem, Miller said.
ITC began working yesterday to repair the system and correct any problems encountered by students, Miller said, noting that CMS will be "up and running" sometime today.
"It's a funny situation, really," Miller said. "You want to tell everyone what's going on, and e-mail is our main form of communication between people at the University. It really makes you realize how much we rely on it when we have problems."
-- compiled by Stephanie Kassab Students experience complications with
Central Mail Service
The Information Technology and Communication Office is working to address complications with the University's Central Mail Service, which began Monday evening and continued yesterday.
Some students tried to log into their WebMail accounts and were told their passwords were incorrect, even though the passwords were correct. Students also reported losing all messages from their inboxes, according to Information Technology and Communication help desk employee Alexa Miller.
Miller noted that no messages were actually deleted from WebMail accounts; instead, they simply were not being displayed in some inboxes.
Miller said the problem stemmed from a CMS overload that is "just clogging up the server."
Difficulties with Internet Message Access Protocol, a method of communication that directly syncs CMS to electronic-mail clients such as Thunderbird and Mulberry, are another cause of the problem, Miller said.
ITC began working yesterday to repair the system and correct any problems encountered by students, Miller said, noting that CMS will be "up and running" sometime today.
"It's a funny situation, really," Miller said. "You want to tell everyone what's going on, and e-mail is our main form of communication between people at the University. It really makes you realize how much we rely on it when we have problems."
-- compiled by Stephanie Kassab
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