Computer shopping. Few things are as confusing to even the most tech savvy Wahoo more quickly. What brand? Desktop or laptop? How many megabits of this, and gigahertz of that? And never mind trying to hook the machine up to the University network.
But help is on the way.
Born in the summer of 1999, Cavalier Computers and Information, Technology and Communication staff began the Desktop Computing Initiative to simplify the computer purchasing process on Grounds. The program creates a uniform computer standard across the University by offering eight computers - four from Dell and four from Apple - and installs software like Office 2000 on all the machines.
In the last two years, students, faculty members and University academic departments have purchased over 6,000 machines from DCI. Students received Internet-ready computers, and faculty members received help with "data migration," which is the transfer of files and software from old computers to DCI machines.
DCI's goals include less hardware and software problems and lower desktop support costs at U.Va, said ITC DCI coordinator Joe Simard.
"By defining a standard base level of technology, it is easier to maintain systems as well as encourage a collaboration of information between departments as well as between professors and students," Cavalier Computers DCI manager Tim Fitzgerald said.
First-year students are among the program's biggest buyers. About a third of the current first-year class purchased their computers through DCI because, according to Steward, many students did not want the hassle or responsibility of making their computer U.Va. compatible.
First-year College studentJoe Alger got his Dell desktop from Cavalier Computers through DCI, because he "didn't want to worry about all the components [he] needed to get on the network."
But not all students are satisfied with the program's selection.
"There is only one reason I didn't buy a DCI machine: it's because they did not offer the Apple Titanium with a 500 Megahertz processor," said Damien Seale. DCI workers agree the program has limited offerings.
"While the DCI Program tries to stay current with the latest technology available, the program is not designed to offer the latest and greatest that is available," Fitzgerald said. However, "it is also mandated by the program that departmental systems are 'refreshed' every three years in order to keep the level of technology current."
To ensure the best technology and prices, the University courted several manufacturers. In the end, according to Fitzgerald, only Dell and Apple met the University's needs. Because they buy in bulk, DCI is able to provide computers from the two companies at prices below their already marked down education prices.
DCI offers Dell and Apple in part because the companies are able to preinstall the U.Va. "image" on the machines. The image includes software, such as Microsoft Office, and the necessary configuration to be ready to go on the University network out of the box. The DCI machines also come with Ethernet cables and surge protectors. And laptops come with a nylon carrying case and security lock.
DCI includes warranties on both the Dell and Apple machines. But while Dell machines come with a "complete care warranty" that includes a one-day-business guarantee, the Apple machines don't cover accidental damage. They do include some on-Grounds repair but not a complete refund if a computer can't be fixed.
DCI machines also come pre-equipped to fight off viruses. The DCI computers come with Norton Anti-Virus software installed and configured for regular updates for protection against new viruses. This is crucial: most calls to the Help Desk regarding virus infections are for non-DCI computers, said Simard.
Models offered through DCI range from high-powered desktop machines equipped for 3D gaming to sleek laptops that include cases and accessories like compact ethernet cables for working on the go.
Installing a fixed set of software for students and limiting the number of different computer models it sells allows ITC to help students with technology problems more quickly. Additionally, the program is cost-effective for students and faculty because these packages of hardware and software are discounted.
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