After officials announced Sunday that the Cavaliers will play in the Continental Tire Bowl, an unprecedented number of fans seeking tickets flooded phone lines yesterday, disrupting phone service throughout Grounds from 9 a.m. to 12:30 p.m.
At one point yesterday morning 560 callers were waiting on hold for assistance from a ticket agent, said Rick Oliver, manager of Communication Services for Information Technology & Communication.
"The system basically just ran out of computing ability to deal with that many calls coming in simultaneously and because of that it couldn't serve the other calls going on on-campus," Oliver said.
Because of the excessive volume of calls, some persons had no dial tone when they picked up their phone, experienced problems obtaining access to their voicemail accounts, or were cut off midway through phone conversations, he said.
According to Oliver, ITC officials disconnected the athletic department's 800 ticket number from about 12:30 p.m. to 1:20 p.m.
"We had to do that briefly to allow us to go in and get the system back in order," he said. "Things began coming back right to normal as soon as we cut off calls for tickets."
Once the 800 number was restored at 1:20 p.m., ITC began manually monitoring the volume of phone calls requesting tickets, Oliver said.
"What we did was invoke a manual process of monitoring the incoming [call] traffic
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